Many companies fail to recognise the true profitability of their customers and product/service mix. Traditional reporting methods aggregate revenues and costs to the extent that poorly performing sectors of the business are hidden from view. Cost To Serve (CTS) enables companies to reduce cost and improve EBIT performance by up to 20% Evaluating the benefits of Cost to Serve is a must for companies new to the concept.

Case study examples from a range of industries will highlight the approach and benefits of adopting Cost to Serve. A very practical ‘hands on’ presentation.