Good Customer Service is an essential component of any business. And in Supply Chain Management, we really need to understand it well, as it has enormous implications on our Supply Chain costs.
But many businesses still make common customer service mistakes.
So here are the “7 Truths” of Customer Service that you should know.
Related articles on this topic have appeared throughout our website, check them out:
- An 8-point Guide to Understanding Your Cost to Serve
- The Cost to Serve Bangkok Customers… And Why it Matters
- 4 Tips to Reduce Supply Chain Costs Without Sacrificing Service