How is your knowledge of cost to serve and the process of CTS analysis? If you feel you would have to say “it’s pretty sketchy,” don’t worry. You’re not alone.
In our work with clients, we often come across companies that have never had a handle on their cost-to-serve, and need extensive guidance in executing the necessary analysis.
There’s usually a pleasant surprise in store for these businesses once they conduct a CTS study though. The results typically prove dramatically eye-opening, and the opportunities revealed are a source of delight for stakeholders concerned about profitability.
If you’re thinking about getting more CTS-savvy and perhaps embarking on a comprehensive analysis of cost-to-serve in your organisation, the infographic below should be helpful.
While it’s not a detailed guide to the process (as no infographic could be), it is a useful reminder of the key steps. It also highlights some of the most common mistakes, so you can take steps to avoid them.