Supply chains are complex entities. Even if you simplify your product range and your upstream suppliers, you still have to deal with the ramifications of diverse customers, their expectations, their location and the logistics needed to meet their requirements. While...
Every article we publish covering logistics and supply chain KPIs piques our website visitors’ interest and receives a wealth of positive feedback. In addition, those articles inevitably stimulate readers to post questions, which, over time, we try to answer in...
Well, not just for benchmarking, but also for maximum visibility of your supply chain and logistics performance. That’s what key performance indicators offer, but only if you select and use the right ones for your business. “How hard can that be?” I hear...
Here at Benchmarking Success, we exist to help our customers improve supply chain performance. Historically, many of those customers concentrated keenly on measuring performance aspects such as cost to serve, perfect order, productivity, and cycle and lead times. Of...
In this article we will look at the topic of customer service: getting it right in your business, understanding the implications for your distribution network, and how you can extract more value—and get more cost—out of your business. Do you have...
Corporate social responsibility (CSR) is a term that is freely bandied about and has come to mean just about anything a company or organisation wants it to mean. At its purest level, though, corporate social responsibility has specific...
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