We hope you will get to know some of the remarkable logistics and supply chain consultants from Logistics Bureau, and benefit from their knowledge and expertise. In the meantime, we’d like to offer a brief introduction to the two gentlemen at the helm of our business:

Rob O’Byrne

Owner and Group CEO

Rob’s determination to continue Logistics Bureau’s growth and expansion arises from his passion for helping people and businesses improve performance.

David Riddle

Deputy Group CEO

David joined Logistics Bureau in 2001 following a relocation to Australia from the UK, where he had completed nine years of service in the finance sector.

 

1. I did not hear of Logistics Bureau before. What is your marketing approach?

We’ve always maintained a low-profile marketing approach, with more than 60% of our business made up of repeat engagements with existing clients. Another 30% of our work arises from referrals, and a small percentage is generated as a result of inbound enquiries.

2. How do you charge for your services?

We can agree to charge on a fixed fee basis or at a daily rate. The daily rate is preferred by some of our existing clients, especially for projects such as implementation support, when they need flexibility in the number of days that our consultants provide for them. However, most of our work is based on a fixed, agreed fee, for a defined scope of work and outcome.

3. How do you determine the level of fees?

We base them on the resources that we calculate to be necessary to achieve your project’s goal. We judiciously scope and plan each project with the client before we submit any proposal. Our aim is always to ensure that everyone involved in a project shares common expectations.

Detailed project planning is the next step, in order to ascertain realistic time lines and resource requirements. This preliminary effort comes at no cost to the client, and we will complete two or three iterations of a proposal if necessary—to make certain we get it right.

We take the utmost care in our project planning and pricing. We have to—because we guarantee the results!

4. Do you work with us remotely, or on site in our business?

Ultimately, the nature and needs of your project or program will drive the way we provide our consulting services. For some engagements, the presence of one or more of our logistics experts will be essential, at least for some project segments.

However, as we have recently developed a robust range of remote consulting methodologies, and new digital tools, the need for on-site consulting is not as critical as it once was. Wherever possible, we will aim for a hybrid approach, involving a combination on-site and remote service provision.

That said, we understand that the current pandemic situation requires avoidance of business travel, and the presence of external visitors in your business, as much as possible. That’s why we now offer 100% remote consulting for all our services, as long as we believe it can meet your needs. In the majority of situations, we’re confident that it will.

5. Will we receive real value in return for payment of a consulting fee?

Our CEO, Rob O’Byrne, offers a personal response to address this concern, and by publishing his quote here, we hope that will answer this essential question.

Here is what Rob will be pleased to tell you if you speak with him in person:

“I offer you my personal assurance, that at Logistics Bureau, you will. The majority of our consulting assignments result in a payback for the client within six months. That’s why we have loyal customers, many of whom have been with us since we launched our business in July 1997.”