Many organizations still struggle with developing and managing their supply chains’ customer service. As a consequence, some customers are over serviced, and additional cost is incurred.
And on the other side of the coin, some customers are under-serviced and may not be happy.
Here are 8 simple steps to ensuring your customer service is appropriate and well managed.
Related article and videos on this topic have appeared throughout our website, check them out:
- The 7 Truths of Customer Service in Your Supply Chain