Supply Chain Maturity Matrix
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To objectively measure your level of supply chain maturity, so that you can easily identify areas for improvement.
- There are 9 dimensions against which your supply chain maturity will be measured.
- You should provide your answer to each dimension in the online Survey, that will be revealed once you login below.
- You simply select the most appropriate answer to each question. Your result will be sent to you via email at the end of the survey!
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You have reached 0 of 0 points, (0)
- Business Strategy 0%
- Culture 0%
- Customer Interaction 0%
- Forecasting 0%
- Forecasting 0%
- Management/Business Improvement 0%
- Organisational Structure & SC Network 0%
- Process Integration 0%
- Supplier Relationships 0%
- Technology 0%
How is forecasting and demand planning handled within the business?
How is Sale and Operations Planning ( S&OP) driven within the business?
How well are the information capabilities aligned to support the business?
How developed is collaboration towards providing more reliable forecast inputs?
What process exists re: continuous improvement of forecasting process ?
What process exists to ensure rough cut capacity planning is regularly reassessed?
Category: Customer Interaction
How effective are customers requirements and direction understood?
What process exists re: understanding current performance & opportunities with customers?
How is customer service management approached by the business?
How effective is the communication process with customers?
What process exists for filtering customer requests?
How effective are the customer communication linkages at each level of the supply chain?
Category: Supplier Relationships
How are the relationships with suppliers and service providers managed ?
Is there a process for performance measurement of suppliers in place?
Is there a process to drive joint value creation in the supply chain by the business & its major suppliers?
What level of automation (eg. EDI, E commerce… ) of interaction with suppliers in place?
How developed is information sharing with suppliers ?
How effective is the communication process with suppliers?
Category: Management/Business Improvement
How is supply chain (SC) measurement approached within the business?
Is benchmarking of business performance frequently performed?
How rigorously is progress towards targets & business performance measured?
Are business benefits from improvement tracked & celebrated?
Is installed asset base reviewed for value? ( utilisation & operational effectiveness)
How does the business approach SC costs visibility?
How well are KPI measurement and management established?
What measurement approach is taken for business cycle times?
How clear is business strategy ? How is it articulated & communicated?
Are solutions developed jointly and shared across the businesses?
How is the work place culture & leadership functioning?
Are there rewards & penalties for an individual performance?
What is the approach to supply chain training?
What is approach to quality management in the business?
What is the approach to performance management within business?
Category: Process Integration
How effectively are supply chain functions ( planning, prod’n, purchasing, dist’n, customer service) aligned within the business?
How is process improvement driven within the business?
How is innovation approached within the business? – Product
What project planning & management methodology is used?
How are the business managers involved in specifying SC IT components?
How is the strategic focus planned in each division?
Category: Organisational Structure & SC Network
How is organisational structure determined?
Is responsibility clearly defined?
Is supply chain change effectively sponsored ?
How are technical standards managed? Ie. Product, product tracking, crisis management, product standards, environmental issues and waste?
Is there a defined project management process?
Who is responsible for ensuring project benefits are reaped?
How does the business develop and execute its strategy regarding supply chain technology?
How is electronic commerce [EC ] applied? (including EDI)?
Is there a process for managing the overall supply chain architecture hardware?
Are the post implementation audits performed for supply chain investments?
How does the business identify software adoption opportunities & monitor technological change?
How is the company approaching IT systems to support operation of the supply chain?
Category: Business Strategy
How effective is the development of medium term planning in the business?
How formalised is the business strategy development process?
What linkage exists between business strategy and functional strategies?
How is progress tracked against the business strategy?
What process exists to facilitate the review of strategy components & fine tuning where necessary?