Supply Chain Strategy
- Business Rationalisation (M&A)
- Channel Strategy
- Regional Planning
- Supply Chain Synchronisation
- Supply Chain Strategy Alignment
- Private Equity - Due Diligence
Supply Chain Tactics
- Business Integration
- Outsource / Insource / Offshore / Onshore
- Asset Deployment
- Technology Evaluation
- Infrastructure Development
- Retailer / Supplier Alignment
- Customer Service and CPFR
- International Supply Chain Services
- Transport Contract Negotiation Services
Supply Chain Operations
- Sales and Operations Planning
- Inventory Management
- Warehouse Design and Layout
- Distribution Centre Process Improvement
- Transport Fleet - Management, Design and Utilisation
- Integration / Contract Implementation
- Technology Implementation
Supply Chain Optimisation
- Cost to Serve
- Time to Serve
- Distribution Network Design
- Supply Chain Mapping
- Functional Audits
- Equipment Lease Audit
- Customer Contribution Analysis
- Supply Chain Audit
- Procurement Services
- Benchmarking Supply Chain & Logistics
- Freight, Inventory, Warehouse Benchmarkers
Training and Education
- Supply Chain Leaders Academy
- Supply Chain Leaders Insights Conference
- Beer Game Simulation
- Supply Chain Training and Workshop
- Supply Chain Books
- Supply Chain Education Online Program
- Free Supply Chain and Logistics Seminars
- Supply Chain Showcase
Supply Chain Execution
Market Research Services
Other Related Services
Over the years we have seen many of our customer’s Supply Chains that operate with significant issues and under unnecessary constraints, due to poorly defined and managed customer service policies.
Examples of these have included:
- Customers overly abusing the service policy, with up to 4 small orders per day, which makes it impossible for the supplier to make a profit margin once distribution costs are taken into account.
- Service level policies that are standard across a business, for all customers, regardless of their service requirements, leading to excessive distribution costs.
- A total lack of understanding of cost to serve and total cost of ownership, when setting contracts and service agreements in place.
Our specialists at Logistics Bureau have many years of experience in solving these often complex issues, that inevitably lead to reduced costs and improved customer service levels.
Whilst our approach to each customer assignment will vary based on their specific needs, an example of an approach might be:
- Review of existing service policies and contracts.
- Review of current service performance.
- Review of service delivery processes.
- Identifying major constraints, issues and opportunities.
- Surveying and interviewing selected customers.
- Quantifying the potential benefits of policy or process change.
Very often, this approach requires getting inside the customer’s own Supply Chain to understand what service is really required, what aspects of their Supply Chain and the service offer are able to be altered, and hence how service policies can be adapted to mutual benefit. Adopting a CPFR or Collaborative Planning Forecasting and Replenishment approach may then be an outcome.
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