Supply Chain Strategy
- Business Rationalisation (M&A)
- Channel Strategy
- Regional Planning
- Supply Chain Synchronisation
- Supply Chain Strategy Alignment
- Private Equity – Due Diligence
Supply Chain Tactics
- Business Integration
- Outsource / Insource / Offshore / Onshore
- Asset Deployment
- Technology Evaluation
- Infrastructure Development
- Retailer / Supplier Alignment
- Customer Service and CPFR
- International Supply Chain Services
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Supply Chain Operations
- Sales and Operations Planning
- Inventory Management
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- Transport Fleet – Management and Design
- Integration / Contract Implementation
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Supply Chain Optimisation
- Cost to Serve
- Time to Serve
- Distribution Network Design
- Supply Chain Mapping
- Functional Audits
- Equipment Lease Audit
- Customer Contribution Analysis
- Supply Chain Audit
- Procurement Services
- Benchmarking Supply Chain & Logistics
- Freight, Inventory, Warehouse Benchmarkers
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Training and Education
- Supply Chain Leaders Academy
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- Beer Game Simulation
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Supply Chain Execution
Market Research Services
Other Related Services
Building on our techniques and capabilities in Activity Based Costing (ABC) and Cost To Serve (CTS), Logistics Bureau are able to provide in depth analysis of customer contribution analysis.
This approach can get down to the level of individual customers, market segments or customer channels, and identify the real contribution made by customers as opposed to what is reported by business financial systems.
In this example, our consultants have identified that many customer deliveries are made through the year, that deliver minimal profit once logistics costs have been deducted from the sales value of the orders.
Chart – Gross Margin Remaining
In this case, the company had a vast customer base that demanded frequent and small deliveries. The result… poor profit, due to the high unit cost of delivery.
This type of customer contribution analysis can be carried out at a range of levels, such as:
- Profit by customer.
- Profit by order.
- Profit by channel.
The solutions to this type of problem obviously depend on the unique aspects of the company, its customers and its products, but could involve:
- Imposing minimum order sizes.
- Incentivising customers to place larger orders.
- Ensuring that customers who are supposed to pay for delivery, actually do so. (Often the smaller accounts).
- Reviewing the logistics processes to reduce costs.