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Supply Chain Tips for Tough Times

Managing any Supply Chain is always a balancing act between keeping costs down and maintaining adequate customer service levels. But when times are tough it gets harder, and all too often customer service starts to suffer and an awful downward spiral starts to occur....

CRM and the Supply Chain

How CRM Makes Supply Chains More Efficient Through Segmentation Although for many enterprises it takes time for it to sink in, the result is inevitable. Marketing led the way with the concept of tailoring products and services to the requirements of specific groups of...

Cost to Serve – Part 2

WARNING: Small deliveries can kill your bottom line. So do YOU have a problem? Here’s how to check. So last time we discussed the impact of small orders and cost to serve within the distribution centre and warehouses. You can read Part 1 here. This time we’ll...

Cost to Serve – Part 1

Small orders can kill your bottom line. So do YOU have a problem? Here’s how to check. Some of you will know that I have a ‘thing’ about cost to serve and seem to talk about it at the drop of a hat. “Maybe that’s all he knows about” you might be thinking? Well,...
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